At S.A Digital Market, we specialize in providing digital products such as e-books, templates, AI reels, and other downloadable files. Because our products are intangible and instantly accessible after purchase, we have a strict no-return and no-refund policy, except in specific circumstances outlined below.
1. Understanding Digital Product Purchases
When you purchase any of our digital products, you receive immediate access to files or links, making it impossible to “return” the product. We encourage all customers to carefully review product descriptions, previews, and FAQs before making a purchase.
2. No Physical Returns
Since our products are delivered digitally, there is no physical item to return. You are purchasing intellectual property in the form of downloadable or streamable content.
3. Situations Eligible for Refunds
We offer refunds only in the following cases:
- Duplicate Purchase: If you accidentally purchase the same product more than once, contact us within 48 hours for a refund.
- Technical Issues: If you encounter a serious technical problem that prevents access or downloading of the product, and our support team cannot fix it.
- Incorrect Product Delivery: If you receive the wrong digital product due to an error on our side.
Note: Refunds are not provided for:
- Change of mind after purchase.
- Claiming the product is not needed after downloading.
- Lack of knowledge on how to use the product (we provide guidance if needed).
4. Product Quality Assurance
All our digital products are tested for quality before being made available for purchase. If you experience any issues with your product, our support team is ready to help you resolve them.
5. Technical Support
If you face any technical problems:
- Contact us at [your email] with your order details and screenshots of the issue.
- We will do our best to fix the problem or send you an alternative download link.
6. Chargebacks
Initiating a chargeback without contacting us first will result in your account being banned from future purchases. We take chargebacks for delivered digital goods seriously and will contest them with proof of delivery.
7. Contact Us
For questions regarding this Refund & Return Policy, contact us:
- Email: info@sadigitalmarket.com
- Phone: +92 3481319926